Your questions, our answers
At Heaven Touch Cleaning, we believe in clear communication and transparency. We've gathered the most common questions our clients ask to help you understand our services better and feel confident in choosing us. If you don't find what you're looking for here, please don't hesitate to reach out to Jennifer Tapia at (619)705-3829 or jennytapia0699@gmail.com.
Frequently asked questions
We pride ourselves on providing detailed, trustworthy, and consistent cleaning services. Below are answers to what matters most to you, from pricing to our personalized approach. Our mission is simple: Don’t just clean spaces — create environments that feel fresh, healthy, and stress-free.
How much will it cost?
Our pricing is transparent and based on the size of your home or office and the type of cleaning you need. We’ll give you a clear, upfront quote — no surprises. Clients want clear pricing and to know what affects the price (e.g., pets, size, deep vs. regular clean), and we provide just that. No hidden fees.
What exactly is included in the cleaning?
We cover all main areas — kitchen, bathrooms, bedrooms, and living spaces — including dusting, vacuuming, mopping, and sanitizing. This shows flexibility and professionalism. If you need deep cleaning or add-ons like inside the fridge or oven, we customize it for you, ensuring every detail is addressed.
Can I trust Heaven Touch Cleaning in my home or office?
We treat every home with care, respect, and professionalism. Our goal is for you to feel comfortable, confident, and completely satisfied. Your space is personal — and we treat it with the highest level of respect, discretion, and professionalism. We offer scheduled appointments with confirmation, clear communication, and prioritize your privacy and personal boundaries.
What if something gets damaged or misplaced?
We clean with care and attention to detail. Our team uses organized cleaning methods and handles all belongings carefully. In the rare instance anything unusual happens, we communicate immediately. We value your peace of mind and strive for an accident-free experience.
Will Heaven Touch Cleaning judge the condition of my space?
We’re here to help — never to judge. Heaven Touch Cleaning operates with a zero-judgment policy, offering a compassionate and helpful approach. Every space deserves a fresh start, and we focus on solutions and improvement, not criticism or embarrassment.
Will your team show up on time and be reliable?
We value your time and always show up prepared and punctual. We provide appointment confirmations, prompt communication, and consistent scheduling to ensure reliability and peace of mind. We honor your schedule and commitment.
What should I do to prepare before your cleaning team arrives?
To help us work efficiently and give you the best results, we recommend a few simple steps. Please pick up personal and loose items like clothing, important paperwork, or small valuables so we can focus on detailed cleaning. Secure pets in a comfortable area for their safety and comfort. Ensure clear access instructions, gate codes, or keys are clearly communicated to prevent delays. Lastly, share any special requests, priority areas, or areas you don’t want touched so we can tailor your service. Our goal is to make this process easy and stress-free.
What makes Heaven Touch Cleaning different from other cleaning companies in Riverside?
Heaven Touch Cleaning offers personalized, caring service, not a “one-size-fits-all” approach. We listen to your priorities and customize cleaning plans, believing every space is unique. Respect and professionalism are paramount; we treat your belongings with care and communicate clearly. Our transparent pricing means clear, upfront quotes with no hidden fees, so you deserve honest pricing. We offer reliability you can count on, with confirmed appointments and punctual teams. Our warm, non-judgmental approach ensures you feel supported, not judged. Finally, our attention to detail ensures spaces don’t just look clean, they feel refreshed, not rushed. We are not done until it feels right. Heaven Touch Cleaning is a trusted partner for your comfort and peace of mind, delivering exceptional care, respectful professionalism, clear communication, and tailored service.
Ready for a spotless space?
Heaven Touch Cleaning delivers exceptional care, respectful professionalism, clear communication, and tailored service for your home or office in Riverside, California. Let us handle the cleaning, so you can focus on what matters most.